Built by Tuesday, episode 4

Four treatments in one day, one reminder text

A client with four treatments booked got four reminders. Now they get one, listing the day.

What they asked for, and what we built

After a salon moved across from Timely, one client with four treatments booked on the same day received four reminder texts. The owner asked us to fix it.

Now each client gets one reminder for the first appointment of the day, and it lists everything else booked that day: "Also booked that day: Brow lamination at 10:55, Lash lift at 11:50 and Express facial at 12:45."

The other appointments show as Not sent in the client's messages, which is the rule working. Reminder timings stay where you set them, 24 hours before by default.

FAQ

No. TSF Booking sends one reminder for the first appointment and lists the rest of that day's treatments in it.

Yes, under Communications, Campaigns, Reminders.

Leaving Timely? What moves across Book a free walkthrough

More episodes: Built by Tuesday

Read the transcript

A client booked four treatments on one day, and got four reminder texts. We fixed it the same afternoon. When a salon in Essex moved across from Timely, each treatment in a visit came over as its own appointment. Four treatments meant four texts. The owner spotted it on Monday. Now each client gets one reminder a day. It goes for their first appointment, and lists the rest. Here's a test client with four treatments on Friday. One text. BIAB infills at 10, and also booked that day: brow lamination, lash lift and express facial. The other three are held back on purpose. You set the timing in Campaigns, Reminders. Four treatments. One text. Moving from Timely? Book a free five-minute walkthrough at scalingfirm.com.