Free · Private practices · two minutes

The 2-Minute Missed Call Check

Nobody can tell you whether an AI receptionist is worth it until you know what the phone is losing. Eight questions, and the number is on the screen before you reach the bottom of this page.

These are the same figures we work through on a paid roadmap call. The numbers are yours free; what to do about them is the conversation.

1. Roughly how many calls does the practice get in a normal week?

calls a week (include the ones nobody answered)

2. When everyone is with a patient, what happens to a ringing phone?

Someone always picks up within a few rings It rings out sometimes, we call back when we can It goes to voicemail more often than we would like Honestly, we do not know how many we miss

3. Calls after 6pm and at weekends?

Answered by a person Answering service takes a message Voicemail Nothing, it just rings

4. When a new patient leaves a voicemail, how often do they book with you?

Most of them, we ring back fast About half Not many, they have usually rung someone else Most do not leave a message at all

5. What is a typical new-patient treatment worth to you?

£first visit or first course

6. How many of your calls are people trying to book, move or cancel an appointment?

Under half About half Most of them

7. No-shows: how are reminders done today?

Automatic texts and calls, confirmed every time Texts only Someone rings when there is time We do not chase

8. Who answers the phone most of the day?

A dedicated receptionist Whoever is nearest The clinician, between patients Nobody in particular

Nothing is stored. The maths runs on this page.

Your result

calls missed a month

new patients lost a month

phone score out of 100

Hear the agent answer your phone Talk it through, free

Setup from £500, with 2 weeks live on your real calls. Then from £1,500 a year. First Booking Guarantee: no annual invoice until it books your first real appointment. We check it works with your booking system before you pay.

Want the whole picture rather than the phone? The roadmap call is 60 minutes on where the time and the money actually go in your practice, with a written plan after it. £497, and it comes off the setup fee if you go ahead with an agent.

Book the roadmap call · £497

Why we ask

The phone is the front door.

Most practices know their no-show rate and their average treatment value. Almost none know how many calls ring out. The check puts those together so you can decide with a number instead of a feeling.

The maths is deliberately cautious: it counts only the calls you miss, only the share that were trying to book, assumes just one in four of those is a new patient, and counts only the ones who never came back. If the number is small, keep your setup. If it is not, hear the agent on your own phone first, then decide.

The Scaling Firm is in Brentwood and a member of the Brentwood Chamber of Commerce. Across more than 25,000 calls answered for our clients and partner businesses, most callers were ringing for the first time, and over half rang outside working hours.