Booking Software · 7 min read
Leaving Timely: What Moves Across and What to Check
By Mohamed Omar, founder · Published 2026-10-23
By Mohamed Omar, founder · Published 2026-10-23
When a UK salon leaves Timely, its clients, services and prices, staff rotas, gift vouchers, packages, loyalty points and account credit can all come across, and you can keep using Timely until the day you switch. What needs checking is what the export flattens: deposits, visits with several services, clean-up times and completed consultation forms.
In October 2026 we moved a UK beauty salon with six therapists from Timely to TSF Booking. By the evening of the first call its new account held the full menu, every therapist’s rota with alternate Saturdays, its packages, a membership, gift vouchers and its retail range. The next morning the online booking page was live with 76 treatments in 9 categories, each therapist on their own prices. Clients, balances and loyalty points followed from Timely’s export, and the salon took its first full day of bookings on the new system eight days after that first call.
An export is a copy, so nothing is removed from Timely. These are the points that needed a second look in the export we worked with in October 2026.
| Data | What comes across | What to check |
|---|---|---|
| Clients | Names, mobiles and emails | The same person can appear twice with different mobiles. Merge them, or reminders and history split in two |
| Gift vouchers | Balances and codes, so clients can redeem the code they hold | Vouchers may carry only a first name. Link each one to its client so it shows on their profile |
| Packages | Courses with the sessions left | Check one course at the till before your first day |
| Loyalty points and account credit | Each client’s balance | Spot-check your biggest balances against Timely |
| Deposits paid in Timely | Account credit on the client, without the appointment it was for | Match deposits to upcoming appointments, and take them off at checkout as credit |
| Appointments | Each service in a visit comes out as its own appointment | Without one reminder per client per day, a client booked for four services gets four texts |
| Clean-up times | Only where Timely held them | Re-enter padding for every treatment, or slots look free when they are not |
| Consultation forms | The form templates | Completed forms may not be in the export. Ask Timely before you close the account |
Load a first export early, so the new system is set up with real data while the team still books in Timely. On switch day: take a final export, stop booking in Timely, and bring across anything booked or changed since the first one. Turn Timely’s reminders off before you turn the new ones on, so nobody is reminded twice. If calls go through a phone provider, ask it to forward straight to the new number with no welcome message or opening-hours rule in front. Keep your Timely login for a few weeks so you can cross-check anything that looks odd.
A diary is a habit. In its first week the salon asked for the things it did every day in Timely, and most went live the same day they were asked for:
Timely starts from £4 a week, priced by the bookings you take. Timely’s price from its own pricing page, checked 16 October 2026. TSF Booking is £79 a month for Solo, £149 for Team, which covers up to eight bookable staff, and £299 for Multi-site, with no VAT charged and 7 days free. Every feature is on every plan, and email marketing is included free in every plan for a limited time. Prices are on the TSF Booking pricing page. If you would rather we did the move, ring 07490 007317.
Yes. An export is a copy, so Timely keeps working. Set up the new system from a first export, then take a final one on the day you switch and bring across anything booked since.
In TSF Booking, yes. Imported vouchers keep their old codes and balances, so a client can redeem the code they already hold.
As account credit on each client. Timely's export gives the client's balance without the appointment it was for, so match deposits to upcoming appointments and take them off at checkout.
The six-therapist salon we moved in October 2026 had its booking page live the morning after the first call, and took its first full day of bookings on the new system eight days after that call.
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